The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERSUsage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
More Tom Peters Quotes
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The day firing becomes easy is the day to fire yourself.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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A passive approach to professional growth will leave you by the wayside.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Don’t ‘tolerate’ mistakes. Embrace them!
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Treat the customer as an appreciating asset.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Knowing when to take your losses is an essential part of eventual success.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERS