Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSUsage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
More Tom Peters Quotes
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Effective listening is a professional achievement-achieved only through hard work.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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A passive approach to professional growth will leave you by the wayside.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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We cannot innovate without opening the door to havoc.
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Celebrate what you want to see more of.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Formula for success: under promise and over deliver.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
TOM PETERS