Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSUsage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
More Tom Peters Quotes
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Learning is a matter of intensity not elapsed time.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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You are your projects!
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Hire attitude train skills.
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Execution Excellence! (Show up on time! Leave last!)
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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What you decide not to do is probably more important that what you decide to do.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERS