Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERSYour calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
More Tom Peters Quotes
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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If you love your company and love what you do, you will serve your customers better-period!
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Portability of lots of information should not be underestimated.
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What you decide not to do is probably more important that what you decide to do.
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Hire attitude train skills.
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Treat the customer as an appreciating asset.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
TOM PETERS







