All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
TOM PETERSSwipe from the best, then adapt.
More Tom Peters Quotes
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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The best leaders are the best notetakers, best askers, and best learners.
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Accept change as a friend. And don’t take yourself too seriously.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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You are your projects!
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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People of all demographic categories and geographic regions will access a good digital library.
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Treat the customer as an appreciating asset.
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If a window of opportunity appears, don’t pull down the shade.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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What gets measured gets done.
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If you love your company and love what you do, you will serve your customers better-period!
TOM PETERS