You can’t think your way out of a box; you’ve got to act.
TOM PETERSPeople of all demographic categories and geographic regions will access a good digital library.
More Tom Peters Quotes
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Listen while you can, so that you can lead when you must.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Rewards should go to teams as a whole.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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You can only improve what you measure.
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Success requires a persistent misreading of the odds.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
TOM PETERS