Hire disrespectful people.
TOM PETERSThe number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
More Tom Peters Quotes
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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People of all demographic categories and geographic regions will access a good digital library.
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You are your projects!
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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You can only improve what you measure.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
TOM PETERS






