The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERSPrint-based libraries developed in an age of scarce printed resources.
More Tom Peters Quotes
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What you decide not to do is probably more important that what you decide to do.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Rewards should go to teams as a whole.
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You are your projects!
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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The best leaders are the best notetakers, best askers, and best learners.
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If you love your company and love what you do, you will serve your customers better-period!
TOM PETERS