Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSIf there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
More Tom Peters Quotes
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Treat the customer as an appreciating asset.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Swipe from the best, then adapt.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Progress is mostly the product of rogues.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Listen while you can, so that you can lead when you must.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Hire disrespectful people.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
TOM PETERS