Formula for success: under promise and over deliver.
TOM PETERSThe workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
More Tom Peters Quotes
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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Portability of lots of information should not be underestimated.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Appreciation, applause, approval, respect – we all love it!
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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