You can only improve what you measure.
TOM PETERSAll business success rests on something labeled a sale, which at least momentarily weds company and customer.
More Tom Peters Quotes
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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Effective listening is a professional achievement-achieved only through hard work.
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Celebrate what you want to see more of.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Learning is a matter of intensity not elapsed time.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Accept change as a friend. And don’t take yourself too seriously.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Treat the customer as an appreciating asset.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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The thing that keeps a business ahead of the competition is excellence in execution.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
TOM PETERS