The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSAll business success rests on something labeled a sale, which at least momentarily weds company and customer.
More Tom Peters Quotes
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Knowing when to take your losses is an essential part of eventual success.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Leaders understand the ultimate power of relationships.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Learning is a matter of intensity not elapsed time.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Swipe from the best, then adapt.
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The day firing becomes easy is the day to fire yourself.
TOM PETERS







