Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERSDevelop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERSWho comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSQuite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
TOM PETERS…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERSHire disrespectful people.
TOM PETERSSorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
TOM PETERSA passive approach to professional growth will leave you by the wayside.
TOM PETERSYou are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
TOM PETERSListen while you can, so that you can lead when you must.
TOM PETERSEven a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERSWe often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
TOM PETERSEffective listening is a professional achievement-achieved only through hard work.
TOM PETERSFor me, reading is reading.
TOM PETERSThe difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
TOM PETERSWe’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
TOM PETERSDon’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS