Listen to Everyone. Ideas come from everywhere
TOM PETERSListen to Everyone. Ideas come from everywhere
TOM PETERSA passive approach to professional growth will leave you by the wayside.
TOM PETERSExcellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSDon’t ‘tolerate’ mistakes. Embrace them!
TOM PETERSMake an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
TOM PETERSCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSListen while you can, so that you can lead when you must.
TOM PETERSThe magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSLearning is a matter of intensity not elapsed time.
TOM PETERSHire disrespectful people.
TOM PETERSDevelop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERSSuccess requires a persistent misreading of the odds.
TOM PETERSGarbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
TOM PETERSPortability of lots of information should not be underestimated.
TOM PETERSThe principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
TOM PETERSThe whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
TOM PETERS