Learning is a matter of intensity not elapsed time.
TOM PETERSThe best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
More Tom Peters Quotes
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Treat the customer as an appreciating asset.
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Appreciation, applause, approval, respect – we all love it!
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Bold botches are to be cherished.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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Success requires a persistent misreading of the odds.
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If you love your company and love what you do, you will serve your customers better-period!
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Don’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS