Bold botches are to be cherished.
TOM PETERSDevelop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
More Tom Peters Quotes
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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If a window of opportunity appears, don’t pull down the shade.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
TOM PETERS