The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
TOM PETERSDevelop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
More Tom Peters Quotes
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Organizations exist to serve. Period. Leaders live to serve. Period.
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You can’t live life without an eraser.
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What you decide not to do is probably more important that what you decide to do.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Print-based libraries developed in an age of scarce printed resources.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Hire attitude train skills.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
TOM PETERS