A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
KEN BLANCHARDA little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
More Ken Blanchard Quotes
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In fact, Jesus is mentioned 75 times in the Koran.
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Customer service should not be a department, customer service is everyone’s job.
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We are not just our behavior. We are the person managing our behavior.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Catching people doing things right is a powerful management concept.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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The greatest leaders mobilize others by coalescing people around a shared vision.
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No one can make you serve customers well. That’s because great service is a choice.
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Perpetual prosperity comes to those who help others.
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Successful organizations have one common central focus: Customers.
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If becoming a high performing organization is the destination, leadership is the engine.
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Present thinking people kill the future.
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Nice guys may appear to finish last, but usually they are running a different race.
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