A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
JEFF BEZOZOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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What’s dangerous is not to evolve.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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Work hard, have fun and make history.
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There’ll always be serendipity involved in discovery.
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Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
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People don’t want gadgets, they want services.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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It’s not an experiment if you know it’s going to work.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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If we think long term, we can accomplish things that we couldn’t otherwise accomplish.
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