Your brand is what other people say about you when you’re not in the room.
JEFF BEZOZOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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In the end, we are our choices.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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Advertising is the price you pay for unremakable thinking.
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If you never want to be criticized, for goodness sake don’t do anything new.
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People don’t want gadgets, they want services.
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I don’t want to use my creative energy on somebody else’s user interface.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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Go to bed early and wake up early. The morning hours are good.
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People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
JEFF BEZOZ