If you don’t understand the details of your business you are going to fail.
JEFF BEZOZOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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Complaining is not a strategy.You have to work with the world as you find it, not as you would have it be.
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We can’t be in survival mode. We have to be in growth mode.
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The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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My view is there’s no bad time to innovate.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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Will you be clever at the expense of others, or will you be kind?
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Everything you are comes from your choices.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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Advertising is the price you pay for unremakable thinking.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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Life’s too short to hang out with people who aren’t resourceful.
JEFF BEZOZ