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Jeff Bezos Quote - One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

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Business Customer Entrepreneur Excitement Expectation Finding Morning Rise

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We can’t be in survival mode. We have to be in growth mode.
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You don’t want to negotiate the price of simple things you buy every day.
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Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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I don’t want to use my creative energy on somebody else’s user interface.
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Failure comes part and parcel with invention. It’s not optional.
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
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People don’t want gadgets, they want services.
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Focusing on the customer makes a company more resilient.
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The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
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Our biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
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