The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZOne of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
More Jeff Bezos Quotes
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You don’t want to negotiate the price of simple things you buy every day.
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It’s hard to find things that won’t sell online.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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Your brand is what other people say about you when you’re not in the room.
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Everything you are comes from your choices.
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If you think about the long term then you can really make good life decisions that you won’t regret later.
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If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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I try to spend my time on areas that I think are important for the future, and where I think I can add value.
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I think if people read more, that is a better world.
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People who are right most of the time are people who change their minds often.
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The great thing about fact-based decisions is that they overrule the hierarchy.
JEFF BEZOZ







