Focusing on the customer makes a company more resilient.
JEFF BEZOSWe’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
More Jeff Bezos Quotes
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If you want to be inventive, you have to be willing to fail.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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It’s not an experiment if you know it’s going to work.
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People don’t want gadgets, they want services.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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I don’t want to use my creative energy on somebody else’s user interface.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
JEFF BEZOZ -
We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
JEFF BEZOS -
Maintain a firm grasp of the obvious at all times.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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Be proud of your choices, not your gifts.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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In the end, we are our choices.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
JEFF BEZOZ