The “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
AKIO MORITAEmployees are not guilty; why should they suffer?
More Akio Morita Quotes
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In the United States businessmen often do not trust their colleagues.
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America looks 10 minutes ahead; Japan looks 10 years.
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(Japanese Government believes that if you have a big laboratory with all the latest equipment and good funding it will automatically lead to creativity. It doesn’t work that way.
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The public does not know what is possible. We do.
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Every action analysed and every responsibility assigned by an organisation chart.
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Management of an industrial company must be giving targets to the engineers constantly; that may be the most important job management has in dealing with its engineers.
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If we do our best and make efforts, a peaceful and great future will become ours without fail.
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I knew we needed a weapon to break through to the US market, and it had to be something different, something that nobody else was making.
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Japanese people tend to be much better adjusted to the notion of work, any kind of work, as honorable.
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We want everybody to have the best facilities in which to work, but we do not believe in posh and impressive private offices.
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I believe one of the reasons we went through such a remarkable growth period was that we had this atmosphere of free discussion.
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If management take the risk of hiring them, we have to take the responsibility for them.
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People need money, but they also want to be happy in their work and proud of it.
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I often say to my assistants, “Never trust anybody,” but what I mean is that you should never trust someone else to do a job exactly the way you would want it done.
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While the United States has been busy creating lawyers, we have been busier creating engineers.
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