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I established the rule that once we hire an employee, his school records are a matter of the past and are no longer used to evaluate his work or decide on his promotion.

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The most important mission for a Japanese manager is to develop a healthy relationship with his employees.
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Country Develop Employee Fate Feeling Healthy Important Manager Most Relationship
A company will get nowhere if all of the thinking is left to management.
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America looks 10 minutes ahead; Japan looks 10 years.
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Ahead Country Look Minute Ten Year
If you trust your colleague today, he may be your competitor tomorrow, because people frequently move from one company to another.
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Your business and its future are in the hands of the people you hire.
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I have always made it a point to know our employees, to visit every facility of our company, and to try to meet and know every single employee.
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Our plan is to lead the public with new products rather than ask them what kind of products they want.
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Ask Kind Plan Product Public Rather Want
Americans make money by playing `money games,’ namely mergers, acquisitions, by simply moving money back and forth … instead of creating and producing goods with some actual value.
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It’s difficult to see new projects to fruition.
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Difficult Fruition New Project
The “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
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From a management standpoint, it is very important to know how to unleash people’s inborn creativity.
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Creative Creativity Important Inborn Management People Standpoint Unleash
It has run consistently about 6 percent of sales at Sony – and in service.
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Consistently Percent Run Sale Service Six Sony
Once you have a staff of prepared, intelligent, and energetic people, the next step is to motivate them to be creative.
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There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.
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More people are interested in trying to shuffle paper assets around than building lasting assets by producing real goods.
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If you go through life convinced that your way is always best, all the new ideas in the world will pass you by.
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