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A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.

Peter Drucker

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
PETER DRUCKER

Danger Result True Wrong
By themselves, character and integrity do not accomplish anything. But their absence faults everything else. Here, therefore, is the one area where weakness is a disqualification by itself rather than a limitation on performance capacity and strength.
PETER DRUCKER

Accomplishment Character Integrity Limitation Strength Weakness
A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.
PETER DRUCKER

Business Excitement
Managing yourself requires taking responsibility for relationships.
PETER DRUCKER

Relationship Responsibility Yourself
What’s measured improves.
PETER DRUCKER

Improvement One Liner
Effectiveness must be learned.
PETER DRUCKER

Learning One Liner
1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?
PETER DRUCKER

Customer Mission Ourselves Planning Result
The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history: Hitler, Stalin, and Mao. What matters is not the leader’s charisma. What matters is the leader’s mission.
PETER DRUCKER

History Human Leadership Suffering
A decision without an alternative is a desperate gambler’s throw.
PETER DRUCKER

Choice Decision
Management is doing things right; leadership is doing the right things.
PETER DRUCKER

Deep Different Leadership Right
Effective executives know that their subordinates are paid to perform and not to please their superiors.
PETER DRUCKER

Job Pay
Results are obtained by exploiting opportunities, not by solving problems.
PETER DRUCKER

Opportunity Problem Result
There is only one valid definition of business purpose: to create a customer.
PETER DRUCKER

Business Creation Customer Purpose
People who don’t take risks generally make about two big mistakes a year.
PETER DRUCKER

Mistake People Risk
Whenever you see a successful business, someone once made a courageous decision.
PETER DRUCKER

Courage Decision See Success Yourself
Rank does not confer privilege or give power. It imposes responsibility.
PETER DRUCKER

Power Privilege Responsibility

A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.

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A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.

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