The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERSOh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
More Tom Peters Quotes
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Print-based libraries developed in an age of scarce printed resources.
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Effective listening is a professional achievement-achieved only through hard work.
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Listen to Everyone. Ideas come from everywhere
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Swipe from the best, then adapt.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Knowing when to take your losses is an essential part of eventual success.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Appreciation, applause, approval, respect – we all love it!
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What you decide not to do is probably more important that what you decide to do.
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Listen while you can, so that you can lead when you must.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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You can only improve what you measure.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
TOM PETERS