The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSWith most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
More Tom Peters Quotes
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Treat the customer as an appreciating asset.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Portability of lots of information should not be underestimated.
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You can’t live life without an eraser.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Success requires a persistent misreading of the odds.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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He who makes the quickest, coolest prototypes reigns!
TOM PETERS






