If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
TOM PETERSThe common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
More Tom Peters Quotes
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Don’t ‘tolerate’ mistakes. Embrace them!
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERS