Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
TOM PETERSThe magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
More Tom Peters Quotes
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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A completely free library is as rare as a truly free lunch.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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He who makes the quickest, coolest prototypes reigns!
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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For me, reading is reading.
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Progress is mostly the product of rogues.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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If a window of opportunity appears, don’t pull down the shade.
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Listen while you can, so that you can lead when you must.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Learning is a matter of intensity not elapsed time.
TOM PETERS