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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Tom Peters

People of all demographic categories and geographic regions will access a good digital library.
TOM PETERS

Digital Library People
I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERS

Age Believe Internet
Don’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS

Business Mistake Training
Rewards should go to teams as a whole.
TOM PETERS

Rewards Should Teamwork
Success requires a persistent misreading of the odds.
TOM PETERS

Misreading Odds Persistent
The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERS

Culture Mistake Punishment
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
TOM PETERS

Change Demand Past
Cost does not equal value… and low cost parts decrease brand equity for a very long time.
TOM PETERS

Cost Elapsed Long
Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
TOM PETERS

Caring Stars Talking
You are your projects!
TOM PETERS

Country Execution People Projects
Lists simplify, clarify, edify.
TOM PETERS

Edify Lists Simplify
Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
TOM PETERS

Decision Leader Rap
I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
TOM PETERS

Book Digital Hard People Print
Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
TOM PETERS

Able Mastery Remorse Sweat
A completely free library is as rare as a truly free lunch.
TOM PETERS

Free Library Lunch Rare
Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
TOM PETERS

Column Impact Labels Make Tables

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

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