Have you set high standards in the past that make it clear what level of performance you demand?
TOM PETERSTo meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
More Tom Peters Quotes
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Celebrate what you want to see more of.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Integrity may be about little things as much or more than big ones.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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What you decide not to do is probably more important that what you decide to do.
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Treat the customer as an appreciating asset.
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The best leaders are the best notetakers, best askers, and best learners.
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Accept change as a friend. And don’t take yourself too seriously.
TOM PETERS