Knowing when to take your losses is an essential part of eventual success.
TOM PETERSIt may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
More Tom Peters Quotes
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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The day firing becomes easy is the day to fire yourself.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Celebrate what you want to see more of.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Success requires a persistent misreading of the odds.
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Execution Excellence! (Show up on time! Leave last!)
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If you love your company and love what you do, you will serve your customers better-period!
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERS