Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMING
Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
More W. Edwards Deming Quotes
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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMING -
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING -
The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING -
Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING -
When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING -
In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING -
The emphasis should be on why we do a job.
W. EDWARDS DEMING -
Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING -
You should not ask questions without knowledge.
W. EDWARDS DEMING -
People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Customers that boast about your project or service, and that bring friends with them.
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Learning is not compulsory… neither is survival.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING