Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGWe are here to make another world.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING