The emphasis should be on why we do a job.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Learning is not compulsory… neither is survival.
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Hold everybody accountable? Ridiculous!
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is everyone’s responsibility.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Quality’ means what will sell and do a customer some good – at least try to.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING