Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality’ means what will sell and do a customer some good – at least try to.
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Hold everybody accountable? Ridiculous!
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Lack of knowledge… that is the problem.
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The big problems are where people don’t realise they have one in the first place.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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All anyone asks for is a chance to work with pride.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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If you do not know how to ask the right question, you discover nothing.
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Quality is pride of workmanship.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I am forever learning and changing.
W. EDWARDS DEMING






