Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality’ means what will sell and do a customer some good – at least try to.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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People don’t like to make mistakes.
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Eliminate numerical quotas, including Management by Objectives.
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You can not define being exactly on time.
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Profit in business comes from repeat customers.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You should not ask questions without knowledge.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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We are here to make another world.
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A bad system will beat a good person every time.
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Quality is pride of workmanship.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING