I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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All anyone asks for is a chance to work with pride.
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People don’t like to make mistakes.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Hold everybody accountable? Ridiculous!
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality is everyone’s responsibility.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Export anything to a friendly country except American management.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You can not define being exactly on time.
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The prevailing system of management has crushed fun out of the workplace.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Whenever there is fear, you will get wrong figures.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality’ means what will sell and do a customer some good – at least try to.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Innovation comes from the producer – not from the customer.
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Any manager can do well in an expanding market.
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In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING