Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
More W. Edwards Deming Quotes
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In 1945, the world was in a shambles. American companies had no competition.
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Learning is not compulsory… neither is survival.
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Lack of knowledge… that is the problem.
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Hold everybody accountable? Ridiculous!
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Whenever there is fear, you will get wrong figures.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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If you do not know how to ask the right question, you discover nothing.
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I am forever learning and changing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Export anything to a friendly country except American management.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Innovation comes from the producer – not from the customer.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You can not define being exactly on time.
W. EDWARDS DEMING