The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Innovation comes from the producer – not from the customer.
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Lack of knowledge… that is the problem.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You should not ask questions without knowledge.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Learning is not compulsory… neither is survival.
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Export anything to a friendly country except American management.
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It is not necessary to change. Survival is not mandatory.
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You can not define being exactly on time.
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The big problems are where people don’t realise they have one in the first place.
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A bad system will beat a good person every time.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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People don’t like to make mistakes.
W. EDWARDS DEMING