Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGWe are here to make another world.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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People don’t like to make mistakes.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The big problems are where people don’t realise they have one in the first place.
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Any manager can do well in an expanding market.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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We are here to make another world.
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You should not ask questions without knowledge.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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All anyone asks for is a chance to work with pride.
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What should be the aim of management? What is their job?
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Hold everybody accountable? Ridiculous!
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In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING