“Too little process and you can’t get good work done. Too much process and you can’t get any work done. Most companies never find the middle.”

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

I think that’s so powerful and cinema and TV has so much power.

Otherwise, I think the building can be bigger, larger, and the city can be much more crazy. The problem is the government structure is so deadly stupid, not really solving problems but creating a lot of problems itself every day.

China is at a different stage of development, human rights are violated here much more often. And still, we see improvements even here.

Destroy or build. Crazy or noncrazy. I’m not nostalgic about the old city. I don’t enjoy it that much.

That was how Ren turned my boring life into an illusion, and that was too much for no matter how hard i tried, it seemed I could never catch him.

So much of a stand-up’s life is doing live radio and having to be funny and quick on the spot with these strangers, and sort of surgical in terms of how funny I can be in three minutes.

I feel the same way about all my friends. To me, the exact relationship between me and someone else doesn’t matter much. But people want to label everything… So I guess I seem indifferent in that way.

It took us five hours to reach Tokyo, but I wasn’t bored one bit. I didn’t really get to hear so much about Nana. But I knew I would have loved… To hear what Nana had to say about herself. – Nana Komatsu