The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZIf you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
More Jeff Bezos Quotes
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No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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If you want to be inventive, you have to be willing to fail.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Failure comes part and parcel with invention. It’s not optional.
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If you don’t understand the details of your business you are going to fail.
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Entrepreneurs must be willing to be misunderstood for long periods of time.
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If you double the number of experiments you do per year you’re going to double your inventiveness.
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Obsess about customers, not competitors.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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We are our choices. Build yourself a great story.
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Invention requires a long-term willingness to be misunderstood.
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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
JEFF BEZOS -
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS -
You know, we love stories and we love narrative; we love to get lost in an author’s world.
JEFF BEZOS