SEO expertise is a core need for today’s online businesses.
TONY HSIEHIf I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
More Tony Hsieh Quotes
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Most innovation comes from outside your industry applied to your own
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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The best leaders are servant leaders – they serve those they lead.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Help inspire people to realize they are capable of changing the world.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Zappos is a customer service company that just happens to sell shoes.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I’d rather spend money on things that improve the customer experience than on marketing.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Whatever you are thinking, think bigger.
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To never forget that the most important thing in life is the quality of life we lead.
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Chase the vision, not the money, the money will end up following you.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Get the culture right, and everything else just falls into place.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Customer service shouldn’t just be A department, it should be the entire company.
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