If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
More Tony Hsieh Quotes
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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The best leaders are servant leaders – they serve those they lead.
TONY HSIEH






