“For individuals, character is destiny. For organizations, culture is destiny.”

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.

To never forget that the most important thing in life is the quality of life we lead.

Success is getting to a point where you’d be truly OK with losing everything you have and starting over.

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Chase the vision, not the money, the money will end up following you.

Help shape the stories that people are telling about you.

If there are too many competitors, even if you’re the best it’s a lot harder to win.

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

I’d rather spend money on things that improve the customer experience than on marketing.

Whatever you’re thinking, think bigger.

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Most innovation comes from outside your industry applied to your own

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

When I was detoxing from social media, I realized that I was thinking in status updates. It seemed I had trained my brain to translate everything I experienced throughout the day into 140 characters or less.

Toxicity isn’t always a harsh tone or a bruise. Often it’s a “this is who I am.” Often it’s a “I’ll change” Void of when.

My dad was a very strong man, very stubborn as well.

We develop our character muscles by overcoming challenges and obstacles.

Place principle above all else.

When you continue to give without receiving, the only thing you are proving is that you know how to be taken advantage of.

I am all about caring. I have always been like that.

Show class, have pride, and display character. If you do, winning takes care of itself.