Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
W. EDWARDS DEMING