Profit in business comes from repeat customers.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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The big problems are where people don’t realise they have one in the first place.
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Quality is everyone’s responsibility.
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Any manager can do well in an expanding market.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Export anything to a friendly country except American management.
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Innovation comes from the producer – not from the customer.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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We are here to make another world.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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I am forever learning and changing.
W. EDWARDS DEMING