All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Profit in business comes from repeat customers.
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In 1945, the world was in a shambles. American companies had no competition.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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A bad system will beat a good person every time.
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It is not enough to do your best; you must know what to do, and then do your best.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you do not know how to ask the right question, you discover nothing.
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Any manager can do well in an expanding market.
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People don’t like to make mistakes.
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Learning is not compulsory… neither is survival.
W. EDWARDS DEMING