Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Customers that boast about your project or service, and that bring friends with them.
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Lack of knowledge… that is the problem.
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Export anything to a friendly country except American management.
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If you do not know how to ask the right question, you discover nothing.
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In 1945, the world was in a shambles. American companies had no competition.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Innovation comes from the producer – not from the customer.
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All anyone asks for is a chance to work with pride.
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Whenever there is fear, you will get wrong figures.
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When a system is stable, telling the worker about mistakes is only tampering.
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What should be the aim of management? What is their job?
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING