Profit in business comes from repeat customers.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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If you do not know how to ask the right question, you discover nothing.
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Eliminate numerical quotas, including Management by Objectives.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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When a system is stable, telling the worker about mistakes is only tampering.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Whenever there is fear, you will get wrong figures.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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All anyone asks for is a chance to work with pride.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is pride of workmanship.
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The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING