Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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Quality is pride of workmanship.
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A bad system will beat a good person every time.
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Quality’ means what will sell and do a customer some good – at least try to.
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Lack of knowledge… that is the problem.
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We are here to make another world.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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What should be the aim of management? What is their job?
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It is not enough to do your best; you must know what to do, and then do your best.
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If you do not know how to ask the right question, you discover nothing.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People don’t like to make mistakes.
W. EDWARDS DEMING