In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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Profit in business comes from repeat customers.
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Lack of knowledge… that is the problem.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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It is not necessary to change. Survival is not mandatory.
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You should not ask questions without knowledge.
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The emphasis should be on why we do a job.
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I am forever learning and changing.
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When a system is stable, telling the worker about mistakes is only tampering.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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People don’t like to make mistakes.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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No one knows the cost of a defective product – don’t tell me you do.
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Customers that boast about your project or service, and that bring friends with them.
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Export anything to a friendly country except American management.
W. EDWARDS DEMING