Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
More W. Edwards Deming Quotes
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You can not define being exactly on time.
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We are here to make another world.
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If you do not know how to ask the right question, you discover nothing.
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Profit in business comes from repeat customers.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The prevailing system of management has crushed fun out of the workplace.
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The big problems are where people don’t realise they have one in the first place.
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Export anything to a friendly country except American management.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The sure way to increase productivity is to better administrate man and machine.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Quality is everyone’s responsibility.
W. EDWARDS DEMING