Hold everybody accountable? Ridiculous!
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
More W. Edwards Deming Quotes
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality is everyone’s responsibility.
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Eliminate numerical quotas, including Management by Objectives.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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A bad system will beat a good person every time.
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The prevailing system of management has crushed fun out of the workplace.
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Learning is not compulsory… neither is survival.
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We are here to make another world.
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Lack of knowledge… that is the problem.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You should not ask questions without knowledge.
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It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING