American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGYou can not define being exactly on time.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING