If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Quality is everyone’s responsibility.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Profit in business comes from repeat customers.
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A bad system will beat a good person every time.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Any manager can do well in an expanding market.
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The emphasis should be on why we do a job.
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I am forever learning and changing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People don’t like to make mistakes.
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Export anything to a friendly country except American management.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING