American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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A bad system will beat a good person every time.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is not enough to do your best; you must know what to do, and then do your best.
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Learning is not compulsory… neither is survival.
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No one knows the cost of a defective product – don’t tell me you do.
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Lack of knowledge… that is the problem.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The big problems are where people don’t realise they have one in the first place.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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What should be the aim of management? What is their job?
W. EDWARDS DEMING