The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Any manager can do well in an expanding market.
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The sure way to increase productivity is to better administrate man and machine.
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The emphasis should be on why we do a job.
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Hold everybody accountable? Ridiculous!
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The big problems are where people don’t realise they have one in the first place.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you do not know how to ask the right question, you discover nothing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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It is not enough to do your best; you must know what to do, and then do your best.
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Lack of knowledge… that is the problem.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING