If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is pride of workmanship.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People don’t like to make mistakes.
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Lack of knowledge… that is the problem.
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What should be the aim of management? What is their job?
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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If you do not know how to ask the right question, you discover nothing.
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We are here to make another world.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING