Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Hold everybody accountable? Ridiculous!
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You should not ask questions without knowledge.
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Quality is everyone’s responsibility.
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The big problems are where people don’t realise they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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The prevailing system of management has crushed fun out of the workplace.
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You can not define being exactly on time.
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Whenever there is fear, you will get wrong figures.
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It is not enough to do your best; you must know what to do, and then do your best.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In 1945, the world was in a shambles. American companies had no competition.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING






