The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The prevailing system of management has crushed fun out of the workplace.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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If you do not know how to ask the right question, you discover nothing.
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When a system is stable, telling the worker about mistakes is only tampering.
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Hold everybody accountable? Ridiculous!
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Learning is not compulsory… neither is survival.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Whenever there is fear, you will get wrong figures.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING