The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEHHave fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
More Tony Hsieh Quotes
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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I’d rather spend money on things that improve the customer experience than on marketing.
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Whatever you’re thinking, think bigger.
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A great brand is a story that never stops unfolding.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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The brand is just a lagging indicator of a company’s culture.
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Help shape the stories that people are telling about you.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Your brand is your culture.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Just figure out what your personal values are then just make those the corporate values.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Stop chasing the money and start chasing the passion.
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