A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEHHave fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
More Tony Hsieh Quotes
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Your brand is your culture.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Help inspire people to realize they are capable of changing the world.
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Get the culture right, and everything else just falls into place.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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