If there are too many competitors, even if you’re the best it’s a lot harder to win.
TONY HSIEHMost companies are very quick to hire and slow to fire, when really it should be the other way around.
More Tony Hsieh Quotes
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Things are never as bad or as good as they seem.
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Inspire other communities and cities to reinvent themselves.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Your brand is your culture.
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Stop chasing the money and start chasing the passion.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEH






