Stop chasing the money and start chasing the passion.
TONY HSIEHChase the vision, not the money, the money will end up following you.
More Tony Hsieh Quotes
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Without conscious and deliberate effort, inertia always wins.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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To never forget that the most important thing in life is the quality of life we lead.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Customer service shouldn’t just be A department, it should be the entire company.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEH






