Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEHChase the vision, not the money, the money will end up following you.
More Tony Hsieh Quotes
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Get the culture right, and everything else just falls into place.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Zappos is a customer service company that just happens to sell shoes.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Your brand is your culture.
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What’s the best way to build a brand for the long term? In a word: culture.
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