Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHChase the vision, not the money, the money will end up following you.
More Tony Hsieh Quotes
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Help inspire people to realize they are capable of changing the world.
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Inspire other communities and cities to reinvent themselves.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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For individuals, character is destiny. For organizations, culture is destiny.
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Envision, create, and believe in your own universe, and the universe will form around you.
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The best leaders are servant leaders – they serve those they lead.
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Zappos is a customer service company that just happens to sell shoes.
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Get the culture right, and everything else just falls into place.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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