Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
TOM PETERSI used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
More Tom Peters Quotes
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
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Listen while you can, so that you can lead when you must.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Lists simplify, clarify, edify.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Effective listening is a professional achievement-achieved only through hard work.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
TOM PETERS







