Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
TOM PETERSYou can’t think your way out of a box; you’ve got to act.
More Tom Peters Quotes
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Listen to Everyone. Ideas come from everywhere
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Treat the customer as an appreciating asset.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Effective listening is a professional achievement-achieved only through hard work.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Accept change as a friend. And don’t take yourself too seriously.
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