All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSYou can’t think your way out of a box; you’ve got to act.
More Tom Peters Quotes
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He who makes the quickest, coolest prototypes reigns!
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Integrity may be about little things as much or more than big ones.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Print-based libraries developed in an age of scarce printed resources.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Celebrate what you want to see more of.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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What gets measured gets done.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Listen while you can, so that you can lead when you must.
TOM PETERS







