The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSYou can’t think your way out of a box; you’ve got to act.
More Tom Peters Quotes
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Don’t ‘tolerate’ mistakes. Embrace them!
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Hire disrespectful people.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Knowing when to take your losses is an essential part of eventual success.
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Listen while you can, so that you can lead when you must.
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You can only improve what you measure.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Execution Excellence! (Show up on time! Leave last!)
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERS