The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSWho comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
More Tom Peters Quotes
-
-
Portability of lots of information should not be underestimated.
TOM PETERS -
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
TOM PETERS -
Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
TOM PETERS -
Bold botches are to be cherished.
TOM PETERS -
Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
TOM PETERS -
The simple act of paying positive attention to people has a great deal to do with productivity.
TOM PETERS -
The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
TOM PETERS -
Don’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS -
The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
TOM PETERS -
Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERS -
Effective listening is a professional achievement-achieved only through hard work.
TOM PETERS -
The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERS -
You can’t live life without an eraser.
TOM PETERS -
Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERS -
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
TOM PETERS