With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
TOM PETERSAccept change as a friend. And don’t take yourself too seriously.
More Tom Peters Quotes
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Listen to Everyone. Ideas come from everywhere
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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You can’t think your way out of a box; you’ve got to act.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Rewards should go to teams as a whole.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
TOM PETERS