I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERSAppreciation, applause, approval, respect – we all love it!
More Tom Peters Quotes
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Treat the customer as an appreciating asset.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Learning is a matter of intensity not elapsed time.
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Integrity may be about little things as much or more than big ones.
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If a window of opportunity appears, don’t pull down the shade.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The thing that keeps a business ahead of the competition is excellence in execution.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Accept change as a friend. And don’t take yourself too seriously.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERS