Treat the customer as an appreciating asset.
TOM PETERSEven a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
More Tom Peters Quotes
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Execution Excellence! (Show up on time! Leave last!)
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Knowing when to take your losses is an essential part of eventual success.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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You can’t think your way out of a box; you’ve got to act.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
TOM PETERS