And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
TOM PETERSMistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
More Tom Peters Quotes
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Leaders understand the ultimate power of relationships.
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You can only improve what you measure.
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Treat the customer as an appreciating asset.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Effective listening is a professional achievement-achieved only through hard work.
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Listen while you can, so that you can lead when you must.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Learning is a matter of intensity not elapsed time.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
TOM PETERS