Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERSMistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
More Tom Peters Quotes
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He who makes the quickest, coolest prototypes reigns!
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You can’t live life without an eraser.
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Progress is mostly the product of rogues.
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Knowing when to take your losses is an essential part of eventual success.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Rewards should go to teams as a whole.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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Accept change as a friend. And don’t take yourself too seriously.
TOM PETERS







