Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSThe difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
More Tom Peters Quotes
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Print-based libraries developed in an age of scarce printed resources.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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He who makes the quickest, coolest prototypes reigns!
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Accept change as a friend. And don’t take yourself too seriously.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Portability of lots of information should not be underestimated.
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You can’t live life without an eraser.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Success requires a persistent misreading of the odds.
TOM PETERS