The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERSThe difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
More Tom Peters Quotes
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Hire disrespectful people.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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The day firing becomes easy is the day to fire yourself.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
TOM PETERS