The best leaders are the best notetakers, best askers, and best learners.
TOM PETERSDot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
More Tom Peters Quotes
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For me, reading is reading.
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Knowing when to take your losses is an essential part of eventual success.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Listen while you can, so that you can lead when you must.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Bold botches are to be cherished.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERS