The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZOur biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
More Jeff Bezos Quotes
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We change our tools and then our tools change us.
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The great thing about fact-based decisions is that they overrule the hierarchy.
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We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
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Cleverness is a gift, kindness is a choice.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
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In the end, we are our choices.
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I’d rather interview 50 people and not hire anyone than hire the wrong person.
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Advertising is the price you pay for unremakable thinking.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity and correspondingly stronger returns on invested capital.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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Everything you are comes from your choices.
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One of the huge mistakes people make is that they try to force an interest on themselves. You don’t choose your passions; your passions choose you.
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I don’t want to use my creative energy on somebody else’s user interface.
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It’s harder to be kind than clever.
JEFF BEZOS