We can’t be in survival mode. We have to be in growth mode.
JEFF BEZOSOur biggest cost is not power, or servers, or people. It’s lack of utilization. It dominates all other costs.
More Jeff Bezos Quotes
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Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
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If you only do things where you know the answer in advance, your company goes away.
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People who are right most of the time are people who change their minds often.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.
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There’ll always be serendipity involved in discovery.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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Be proud of your choices, not your gifts.
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Cultures aren’t so much planned as they evolve from that early set of people.
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Will you be clever at the expense of others, or will you be kind?
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Your brand is formed primarily, not by what your company says about itself, but what the company does.
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The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
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If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
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If you never want to be criticized, for goodness sake don’t do anything new.
JEFF BEZOZ